FAQ's

1. What products does 11 Herbal Organics offer?

We offer premium herbal personal care products made with carefully selected natural ingredients.

2. How long does delivery take?

Orders are usually delivered within 2–5 business days across Pakistan.

3. Do you offer Cash on Delivery?

Yes, we offer Cash on Delivery (COD) throughout Pakistan.

4. How can I track my order?

Once your order is dispatched, you’ll receive a tracking number via SMS or WhatsApp (where available).

5. Can I return a product?

Yes, eligible unopened products can be returned within 7 days. Please review our Refund Policy for complete details.

6. Are your products suitable for all hair and skin types?

Our herbal products are suitable for most people. However, we recommend performing a patch test before first use.

7. Are your products made with natural ingredients?

Yes, our formulations use herbal and naturally inspired ingredients. Please refer to the product page for the full ingredient list.

8. What should I do if I receive a damaged product?

9. How can I contact customer support?

WhatsApp/Phone: +92 317 6012328

10. Do you ship internationally?

Currently, we deliver within Pakistan only.