Refund Policy

At 11 Herbal Organics, customer satisfaction is important to us. If you are not satisfied with your purchase, please review our policy below.

Returns:

We accept returns within 7 days of receiving your order if:

* The product is damaged or defective upon arrival.
* You received the wrong item.
* The product is unopened, unused, and in its original packaging.

Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns or exchanges for:

* Opened or used herbal and personal care products.
* Products damaged due to misuse or improper storage.
* Sale or promotional items (unless damaged or incorrect).

Damaged or Incorrect Orders:

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with:

* Your order number.
* Clear photos of the product and packaging.

Refunds:

Once your return is approved and inspected, your refund will be processed within 5–10 business days using the original payment method (or as agreed for Cash on Delivery orders).

Order Cancellation:

Orders may be canceled before they are dispatched. Once shipped, cancellations are no longer possible.